TERMS & CONDITIONS

Returns' Policy

We thank you for your custom and we sincerely hope that you will be satisfied with our products. You have the right to return against a credit note the products within fourteen (14) days of receipt of the purchased products.

Items purchased online, CANNOT BE EXCHANGED AT ANY OF OKAIDI SHOPS. Returns can be done at a cost of  €8.00 which is paid directly to the courier by the customer. 

 

 

 

The below returns' conditions apply:

  • The item is returned in all of its original packaging together with the original receipt.
  • We will not be able to credit note any products which would not be suitable for resale for hygiene reasons such as swimwear and underwear.
  • We will not be able to refund the money back, instead, we will issue a credit note which will be sent by post.

Once you decide that an item is to be returned kindly send us an email on [email protected] including the following information;

  • Stating you would like to return the item in exchange for a credit note.
  • Confirmation that the products are in the same condition as delivered.
  • We will not be held liable for any diminished condition of the goods and reserve the right not to accept the products.

When an item is returned in terms of the conditions set out above, a credit note will be sent by post within fifteen (15) days of the claim being received. Please be aware that when returning items, you are responsible for any damage or loss which may occur during delivery. All delivery charges will be borne by the sender.

Refund of Faulty Items

We are committed to providing you with the best quality of services and product, but in the unlikely case that you receive an unsatisfactory product, we would be happy to assist you.

For assistance, contact us at [email protected] should you find that your product is damaged, defective, or not delivered, we can arrange for the item to be replaced or exchanged at no cost to you providing you send proof of the damaged item upon receipt of the parcel.

 

Delivery Policy

Delivery of all items purchased online will be done within 3-5 working days from purchasing.

The order will be delivered only at the address provided by the client on the online order. If the client is not found available to receive the order by the second attempt done by the courier to the deliver, the company has the right to cancel the order and refund the money back to the client.